Responsible Gaming
Gambling Should Be Fun, Not a Way to Make Money
At Duck and Hedges, we believe that casino gaming should be enjoyed as entertainment only. Gambling is not a reliable way to earn money, and the house always has a mathematical advantage. Please only gamble with money you can afford to lose, and never view it as an investment or income source.
Age Verification
You must be 18 years of age or older to gamble in the United Kingdom. If you are under the legal gambling age, please do not use gambling services. Parents and guardians: if you have concerns about a young person's gambling, contact GamCare for guidance.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, help is available:
- Chasing losses — Continuing to gamble to recover money you've lost
- Hiding gambling activity — Keeping gambling secret from family or friends
- Gambling with borrowed money — Using loans or credit to fund gambling
- Neglecting responsibilities — Missing work, school, or family obligations due to gambling
- Increasing stakes — Needing to gamble with larger amounts to feel the same excitement
- Mood swings — Feeling irritable or anxious when not gambling
- Failed attempts to stop — Repeatedly trying and failing to cut back or quit
- Using gambling to escape problems — Gambling to deal with stress, depression, or anxiety
- Relationship or financial problems — Gambling causing conflict with loved ones or financial hardship
Self-Help Tools & Protective Features
Many gambling operators offer built-in tools to help you stay in control:
- Deposit Limits — Set a maximum amount of money you can deposit in a given time period
- Loss Limits — Set a maximum amount you're willing to lose
- Reality Checks — Receive regular reminders of how long you've been gambling and how much you've spent
- Time-Out / Cooling-Off Period — Take a break from gambling for a set period without closing your account
- Self-Exclusion — Voluntarily exclude yourself from gambling for a longer period (typically 6 months to 5 years)
We encourage you to use these tools. Contact your gambling operator's customer support to activate any of these features on your account.
Get Help & Support
If you're struggling with gambling, professional support is available and confidential:
United Kingdom
- GamCare — Free support, advice, and counselling for problem gambling
Website: www.gamcare.org.uk
National Problem Gambling Clinic: Specialist NHS treatment service - GamStop — The National Self-Exclusion Scheme for Great Britain
Website: www.gamstop.co.uk
Allows you to self-exclude from all online gambling operators at once - Gamblers Anonymous — Free peer support and 12-step recovery programme
Available throughout the UK
International Support
- Australia — Gambling Help Online
Website: www.gamblinghelponline.org.au - Canada — Responsible Gambling Council
Website: www.responsiblegambling.org - United States — National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-522-4700 - Germany — Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone Counselling: 0800-1 37 27 00 (free, confidential)
Need Help Now?
If you're experiencing problems with gambling, please reach out for support today. There is no shame in asking for help — problem gambling is a recognized condition, and recovery is possible. Contact one of the organizations above or speak to your GP, who can provide a referral to specialist services.
Your wellbeing is more important than any bet.